We exist in a transformative period of change in the hospitality industry with a shift in thought to mindfulness and overall health of our companies, clients and internal customers. To experience hospitality in its truest most honest form, one must be authentic, genuine and embrace each new moment as an opportunity to leave a lasting impression. That is exactly what mindfulness is, tuning into the moment and cultivating awareness in yourself.

Should tipping become the burden of the customer? And should restauranteurs benefit from loose minimum wage laws in the industry? The industry is split, and those who are challenging it are beginning to face some serious pushback. 

I’ve heard the rumor that a hotel guest once asked the concierge for a place with pizza delivery. The concierge provided no results, so he called GoDaddy. The gentleman who answers says, “Well, finding you a local place to deliver pizza isn’t normally what we do, but hey, let me take a look.” And the guest gets his pizza.

The collaboration of countries across the ASEAN region will have several positive and challenging impacts on the hospitality industry.

The pressure from employers can sometimes be overwhelming and the company culture can be uncompromising, sometimes forcing their employees to be available at all times. And while working hard and achieving goals is something that most of us can relate to, it can sometimes turn into a lifestyle, an obsession or monster turning you into a workaholic. But does being a workaholic mean that you also work well? And just because you work all the time, does that make you an excellent employee?

Your employees are on the front line and are given the difficult task to deliver their very best to each and every customer. Are employers doing what they can to show appreciation and recognition? The companies I worked with in the past did amazing things to show their appreciation and have, as a result, generated great loyalty amongst employees and alums. 

I'm never surprised when I find candidates who lie on their resumes when we're executing a search for a client, but when a candidate is referred by a headhunter, checking for accuracy is the least I'd expect of the headhunter

The best loss prevention tactic is to personally know the ins and outs and stealing tactics out there. 

"In short, companies must bear in mind that ‘speed of service’ contains two critical elements: speed and service." Gallup Report

If you're wondering what the good, the bad and the funky are of employing millennials, this post might give you some interesting insight. What can be viewed as negative behaviors might actually be some good queues on how some businesses will have to shift their workplace culture.

Are young Filipino workers motivated by pay alone?Or might they also be motivated by other factors? Is there an opportunity to grow and succeed financially in the hospitality industry Without leaving their home country?

When the option to choose where you can work is increasing, it’s no longer about a hiring experienced managers and employees to operate the hotel.It’s now about ensuring employee values are aligned with those of your brand, and ensuring that the employer-employee dynamic is carefully managed to build strategic and long-term relationships.