Are business centers a thing of the past?
Many of us strive to work while we vacation in a pursuit of work life balance. Can popular lobby workspaces have adverse affects on business and leisure travelers alike, and is there an argument for some hotels to keep 'business centers?'
Millennial travel: Old school luxury for new school kids
Is millennial travel all About boutique hotels and coliving, or is there a new breed of travelers - young, professional, reaching their peak of income earning, and dying to experience old school luxury?
When rain turns me on: traveling in the low season
With international tourism surpassing 1.2 billion and continuing to rise, some top destinations have lost the appeal that made them famous to begin with. Other than finding bargains, there's so much more to gain when traveling in the low season.
Vacation rentals: If you can’t beat them, join them
Hoteliers have been attacking vacation home rentals for years with a strong emphasis on Airbnb, while travelers embrace the alternative lodging solution. Is there an opportunity for hotels to collaborate with nearby vacation rentals to achieve a win-win situation?
#BLEASURE
The work-live balance has been a long time struggle but we are seeing less office time and more “me time” specifically when it comes to the Millennial workforce. Is face time a thing of the past? Does the commitment to work take second to living your life on your schedule? What happened to waiting until your boss leaves until you can slyly sneak out of the office?
Free Wifi or Wifi Free?
An American Express survey a couple of years ago found that 83% of holidaymakers expect to stay digitally connected during their break, and 64% of those expect to check their work email daily while on vacation. Surely our parents and grandparents would be horrified – as should we be.
Hostels can be sexy too
Great design and programming aren't limited to the luxury 5-star 5-diamond gems found around the world, or the boutique hotels in city centers. Just because hostels are affordable doesn't mean they can't be cool. And these hostels prove it.
Nostalgia, authenticity & the 5-finger discount
If it's branded, and branded well, there's a good chance your collateral will become a keepsake for some of your customers. And that might not be a bad thing.
The great tipping debate
Should tipping become the burden of the customer? And should restauranteurs benefit from loose minimum wage laws in the industry? The industry is split, and those who are challenging it are beginning to face some serious pushback.
Hoteliers DO (secretly) Love Airbnb
For those of you who read the HOTELsMag blog by Craft House Founder and Director, Yvette Jong, you may have read her piece titled, "I heart Airbnb." After both backlash and support from industry colleagues criticizing or supporting her point of view, Craft House distributed a survey to understand what the industry really thinks about Airbnb. The results are here!
Service changes in Asia (for better or worse)
The collaboration of countries across the ASEAN region will have several positive and challenging impacts on the hospitality industry.
Give the (wo)man a drink
Most business travelers are quick to stay in their room and order room service. Is there an opportunity to bring single business travelers down to belly up at the bar with other travelers and make some extra revenue?
Serenflipity - A whole new way to travel
Serenflipity is designed to infuse a bit of serendipity into your everyday life, these cards are filled with little adventures that dare you to wander beyond the confines of your comfort zone.
I heart Airbnb
Airbnb and other vacation rental sites are disrupting the hospitality industry, but that doesn't make it a threat. The variety it offers in terms of product and price point are attractive to travelers. At the same time it has the ability to grow lodging capacity in destinations in a sustainable way. So what's the problem?
A poorly Executed 24-hour hotel room
If you could get 24 hours in your hotel room regardless of what time you checked in, you'd be a happy guest. But with each request comes the challenge to fulfill it without disrupting hotel operations. Do 24-hour room rentals make sense and how do we ensure we deliver what we promise?
Social media campaigns, free hotel nights and other giveaways
Social media engagement and competitions are attracting a new generation of travelers and building brand loyalty.
How do we define heritage and what are we doing wrong?
Culture and heritage are defined many ways. Best practices for sustainable tourism development are shared by Dr. Bill Carter at the UNWTO Regional Conference on Tourism Development in Cultural and Natural Heritage Sites.