The tyranny of choice
While in many ways we pride ourselves as a society of excesses, we should ask if there might really be something to the phrase “less is more.” If this healthier lifestyle is something we strive for in our personal lives, how can this transpire in business without compromise to the bottom line?
The night I slept in the bathroom: Kid-friendly vs. kid-free
Hotels don't have to isolate guests in order to optimize revenues. What types of hotels should accommodate children, and what measures should they take to do it well without negative impact to the guest experience?
Are business centers a thing of the past?
Many of us strive to work while we vacation in a pursuit of work life balance. Can popular lobby workspaces have adverse affects on business and leisure travelers alike, and is there an argument for some hotels to keep 'business centers?'
When rain turns me on: traveling in the low season
With international tourism surpassing 1.2 billion and continuing to rise, some top destinations have lost the appeal that made them famous to begin with. Other than finding bargains, there's so much more to gain when traveling in the low season.
Vacation rentals: If you can’t beat them, join them
Hoteliers have been attacking vacation home rentals for years with a strong emphasis on Airbnb, while travelers embrace the alternative lodging solution. Is there an opportunity for hotels to collaborate with nearby vacation rentals to achieve a win-win situation?
Seeing the Opportunity in Every Kilowatt Hour
There is no need to question whether energy use is strategic or not. Any resource that a business cannot operate without and that costs money is by definition strategic, not tactical.
Free Wifi or Wifi Free?
An American Express survey a couple of years ago found that 83% of holidaymakers expect to stay digitally connected during their break, and 64% of those expect to check their work email daily while on vacation. Surely our parents and grandparents would be horrified – as should we be.
Hostels can be sexy too
Great design and programming aren't limited to the luxury 5-star 5-diamond gems found around the world, or the boutique hotels in city centers. Just because hostels are affordable doesn't mean they can't be cool. And these hostels prove it.
The great tipping debate
Should tipping become the burden of the customer? And should restauranteurs benefit from loose minimum wage laws in the industry? The industry is split, and those who are challenging it are beginning to face some serious pushback.
Cocktails on tap: The death of the mixologist?
Classic cocktails have made a huge comeback, but are speakeasies and labor intensive cocktails appropriate for all beverage outlets? Is there something to be said about cocktails on tap, like there are wines on tap?
Give the (wo)man a drink
Most business travelers are quick to stay in their room and order room service. Is there an opportunity to bring single business travelers down to belly up at the bar with other travelers and make some extra revenue?
I heart Airbnb
Airbnb and other vacation rental sites are disrupting the hospitality industry, but that doesn't make it a threat. The variety it offers in terms of product and price point are attractive to travelers. At the same time it has the ability to grow lodging capacity in destinations in a sustainable way. So what's the problem?
Building private clubs for profit
Gone are the days when private clubs were adorned with dusty old portraits of a huntsman and his hound. Gone are the days where sherry is being served at all hours of the day in the library, and steak and kidney pie is the top seller on the menu.
Are your employees cheating the system?
The best loss prevention tactic is to personally know the ins and outs and stealing tactics out there.
An insider's view of hotel development in Kenya
"Africa is probably to China what Asia was to the U.S. While the U.S. leveraged Asia's labor, China is leveraging Africa's commodities."
What's the ROI on expensive branding or marketing strategies?
The most valuable asset a luxury hotel has is its brand and brand reputation. Investment in this asset is a long-term investment with a return over several years, not just one. So is an investment like this a wasted expense or a strategic capital investment?
Adding value by offering exclusive, but low cost offers
While Regus's Golden Circle is in fact created for their most valued guests, it's a program that anyone and everyone can join - for free - by clicking here. Either way, the tactic is smart. Regus offers free, but seemingly exclusive offers and Regus clients then join the free program and start staying at Shang hotels where they'll get member benefits. It's a win-win-win.