I’ve heard the rumor that a hotel guest once asked the concierge for a place with pizza delivery. The concierge provided no results, so he called GoDaddy. The gentleman who answers says, “Well, finding you a local place to deliver pizza isn’t normally what we do, but hey, let me take a look.” And the guest gets his pizza.
Read MoreYour employees are on the front line and are given the difficult task to deliver their very best to each and every customer. Are employers doing what they can to show appreciation and recognition? The companies I worked with in the past did amazing things to show their appreciation and have, as a result, generated great loyalty amongst employees and alums.
Read MoreIf you're wondering what the good, the bad and the funky are of employing millennials, this post might give you some interesting insight. What can be viewed as negative behaviors might actually be some good queues on how some businesses will have to shift their workplace culture.
Read MoreWhen the option to choose where you can work is increasing, it’s no longer about a hiring experienced managers and employees to operate the hotel.It’s now about ensuring employee values are aligned with those of your brand, and ensuring that the employer-employee dynamic is carefully managed to build strategic and long-term relationships.
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