Kickbacks for good reviews?
Do hotels pay to get good reviews in guidebooks? And if so, who's to blame?
Silence is still the new luxury
Silence is the new luxury, and traveling in the low season helps make that happen. If I can avoid it, I don't think I'll ever visit a top destination during the peak season.
An insider's view of hotel development in Kenya
"Africa is probably to China what Asia was to the U.S. While the U.S. leveraged Asia's labor, China is leveraging Africa's commodities."
What's the ROI on expensive branding or marketing strategies?
The most valuable asset a luxury hotel has is its brand and brand reputation. Investment in this asset is a long-term investment with a return over several years, not just one. So is an investment like this a wasted expense or a strategic capital investment?
New brands … for the sake of it?
As markets get saturated with all the brands under the sun, hotel management companies are developing new brands to cater to developers’ demands. Take an already cluttered brand architecture with existing brands that might have confused identities and positioning, and throw a few new ones in the pot. You get the idea.
My take on Peninsula's short film
The Peninsula Hotel short films, labeled as 'Peninsula Moments' moved me in the most unexpected way. In short — I cried. Am I crazy? Did I just cry from an advertisement?
Is it possible to do well (financially) and do good (ethically)?
We've been recycling for a few decades now and it's amazing how passive people still are about reducing waste, resource use and their general impact on the environment. What many hotels and restaurants don't realize is that it takes very little to do well ethically while doing as good, if not better, financially.
Unsustainable sustainability programs
Are short lived promotions that feature sustainability good, bad or ugly?
My thoughts on tourism trends
How people travel is changing and hotels and other destinations have to adapt their offering as such to attract and build long term loyalty. Here are our thoughts on trends moving forward - from staycations to Airbnb, food tourism to voluntourism.
Who really wants to stay on a female floor?
Sure, I like a hotel that listens to my preferences, but when it starts assuming that I like girly magazines and pink-toned furniture because I'm a single female traveler, I have to think twice about how intuitive it actually is.
Authentic versus ‘authentic’ experiences
Should old colonial buildings be restored into new hotels with butler service reminiscent of the English occupation? Should hotel employees start dressing in traditional gear and bowing to guests? I suppose that's what travelers want. Perhaps it's even what I wanted. But is it right?
China is the new Texas, but who cares?
China loves its superlatives. Everything now has to be the biggest, fastest or tallest. But really, who cares?
The good, the bad and the ugly of green certification
With the growing number of certifications is the growing list of uncertainties.
My 2012 outlook on ‘glocalization’ in Asia
With a new hotel opening every day, how can international brands utilize "glocalization" to beat and differentiate themselves from their competition in foreign markets?
Brilliant use of social media by independent hotels
The use of social media by hotels is becoming commonplace, but while large hotel chains take their time thinking about strategies and best practices, independent hotel operators are taking great strides to creatively and effectively communicate with their guests.