Customer Service Outside the Hospitality Industry

I’ve heard the rumor that a hotel guest once asked the concierge for a place with pizza delivery. The concierge provided no results, so he called GoDaddy. The gentleman who answers says, “Well, finding you a local place to deliver pizza isn’t normally what we do, but hey, let me take a look.” And the guest gets his pizza.

4 standouts from the NYC Marathon

LifestyleGuest UserNovember 4, 2013Mark Somen, NYC Marathon, Maasai Wilderness Conservation Trust

An insider's view of hotel development in Kenya

"Africa is probably to China what Asia was to the U.S. While the U.S. leveraged Asia's labor, China is leveraging Africa's commodities."

Is security an invasion or expectation?

OperationsCraft House ConsultingAugust 31, 2012Africa, Hotel Security, Mark Somen, New York, Sniffer Dogs