The tyranny of choice
While in many ways we pride ourselves as a society of excesses, we should ask if there might really be something to the phrase “less is more.” If this healthier lifestyle is something we strive for in our personal lives, how can this transpire in business without compromise to the bottom line?
The night I slept in the bathroom: Kid-friendly vs. kid-free
Hotels don't have to isolate guests in order to optimize revenues. What types of hotels should accommodate children, and what measures should they take to do it well without negative impact to the guest experience?