Customer Service Outside the Hospitality Industry

I’ve heard the rumor that a hotel guest once asked the concierge for a place with pizza delivery. The concierge provided no results, so he called GoDaddy. The gentleman who answers says, “Well, finding you a local place to deliver pizza isn’t normally what we do, but hey, let me take a look.” And the guest gets his pizza.

Human ResourcesYvette JongNovember 4, 2014Best Practices, Customer Service, Godaddy-com, Human Resources, Leading Customer Service, Tyler Wirtjes, Mark Somen

Amtrak locked me in!

Service issues are sometimes unavoidable, but when you put the safety of a customer at risk, the least you can do is show empathy and make some service recovery efforts. Amtrak's negligence during a recent trip shocked me, but their response to my complaint left me speechless.

Operations, Travel, HOTELsMag.com, Design, BrandingCraft House ConsultingApril 30, 2013Amtrak, Bad service, Customer Service, Emeryville, HOTELS Magazine, hotelsmag-, Train